Return on Investment of Staff Training
Training and the infinite return on investment by Seth Godin (distributed with permission) Training pays. Sometimes, it's easy to underestimate just how much it pays. Consider an employee who is going...
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The Service Mentality
A Mindset for Serving CustomersSkills and techniques are important in providing excellent service to customers, but they aren't the only keys to success. Leading organizations have identified seven...
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STOP TELLING CUSTOMERS HOW GREAT YOU ARE... AND START SHOWING THEM!
If you're in the business of satisfying customers, the only thing that matters is what you DO It's almost a cliche to see and hear organizations advertise to prospective customers about how great their...
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Avoid Jumping To Conclusions
Listening skills are a key component to delivering an excellent customer experience. And if you're truly listening to your customer's needs, it's important to always keep an open mind and not jump to...
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The Coworker Who's Too Social
Ever try to get work done, but a coworker keeps talking to you? It's tempting to be rude back, but that'll damage workplace friendships. So, how can you get all your work done without being rude to...
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Bullying In The Workplace
What is Workplace Bullying? Abusive workplace behavior is a pattern of mistreatment from others in the workplace that causes either physical and/or emotional harm. It can include tactics such as...
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